Privacy Policy
Last updated: October 18, 2026
Central Valley Christian Counsel, Inc. ("CVCC," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains what information we collect, how we use and protect it, when we may share it, and the choices and rights available to you when you visit our website, contact us, request information, schedule an appointment, or use our counseling, coaching, consulting, leadership development, or related services.
By using our website, you acknowledge that you have had the opportunity to review this Privacy Policy.
1. Information We Collect
We may collect the following categories of information, depending on how you interact with us:
Personal Information
Name
Email address
Telephone or mobile phone number
Mailing address, when applicable
Information you submit through contact forms, consultation requests, event registrations, or other website forms
Information you provide when requesting resources or communicating with us
Appointment and Service Information
We may collect information needed to respond to inquiries, coordinate appointments, provide requested services, and communicate with you about your interactions with CVCC.
If you use our counseling services, sensitive personal or health-related information may be collected and handled in accordance with applicable privacy laws, professional confidentiality obligations, and any separate privacy notices that apply to those services.
Communications
We may retain communications you send or receive through email, telephone, SMS text messages, website forms, and other communication channels, as permitted by law.
Technical and Website Information
When you visit our website, we or our service providers may automatically collect certain technical information, including:
Internet Protocol (IP) address
Browser type and version
Device type and operating system
Pages visited and interactions with website content
Referring website or source
Date, time, and duration of visits
Cookie identifiers and similar tracking information
We collect only the information reasonably needed for our business operations, services, communications, and legal obligations.
2. How We Use Your Information
We may use your information to:
Respond to questions, inquiries, and requests.
Schedule consultations and appointments.
Provide counseling, coaching, consulting, and leadership development services.
Deliver resources, materials, and information you request.
Send appointment confirmations, reminders, service updates, and administrative communications.
Send SMS text messages when you have provided the required consent.
Send marketing or promotional communications when permitted by law and consistent with your preferences and consent.
Manage registrations for workshops, events, and other programs.
Operate, maintain, and improve our website and services.
Monitor website performance and help protect against fraud, abuse, and unauthorized activity.
Maintain business records and meet applicable legal, regulatory, and professional obligations.
Enforce our terms, protect our rights, and address disputes.
We do not use your consent to receive text messages as permission to send unrelated communications through other channels.
3. SMS Text Messaging
Central Valley Christian Counsel, Inc. may send SMS text messages to individuals who have expressly opted in to receive them.
Depending on the consent you provide and your interactions with us, messages may include:
Responses to inquiries
Consultation scheduling and appointment coordination
Appointment reminders
Resources or information you requested
Service-related announcements
Leadership development updates
Workshop and event announcements
Marketing or promotional communications, when you have separately provided the applicable consent
Consent to Receive Text Messages
When we request SMS consent through a website form or another opt-in method, we will explain the type of messages you are agreeing to receive. Consent to receive marketing messages will be separate from consent to receive non-marketing messages when both types of messaging are offered.
Providing consent to receive SMS messages is not a condition of purchasing goods or services from CVCC. You may contact us or request services without agreeing to receive text messages.
Message Frequency and Rates
Message frequency varies based on your interactions with CVCC and the messaging program to which you subscribe. Message and data rates may apply. Your wireless carrier determines the applicable rates under your mobile plan.
How to Opt Out
You may withdraw your consent to receive SMS messages at any time by replying STOP to a text message from us. After you opt out, you will receive a confirmation message, and we will stop sending messages covered by that opt-out unless you provide consent again.
Getting Help
For assistance, reply HELP to a message from us, email info@centralvalleychristiancounsel.com, or call (559) 272-7380.
SMS Privacy and Non-Sharing of Consent Data
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
This restriction applies to SMS opt-in data and consent even when other information may be shared with service providers for permitted business purposes. We do not sell SMS consent records or use them to authorize third-party marketing.
4. Cookies and Tracking Technologies
Our website and service providers may use cookies, pixels, analytics tools, and similar technologies to support website functionality and understand how visitors interact with our website.
These technologies may be used to:
Maintain website functionality and performance.
Understand website traffic and visitor behavior.
Identify technical issues and improve user experience.
Measure the effectiveness of website content and advertising, where applicable.
Support website security and help prevent fraudulent activity.
Cookies are small files stored on your device. Some are necessary for website functionality, while others help us understand website usage or measure marketing performance.
You can manage or disable cookies through your browser settings. Blocking certain cookies may affect some website features.
Where required by applicable law, we will provide additional notices or choices regarding nonessential cookies and tracking technologies.
5. How We Share Information
We do not sell your personal information for money.
We may share limited information with service providers who perform functions on our behalf, such as:
Website hosting and maintenance
Appointment scheduling and calendar management
Customer relationship management
Email delivery
SMS messaging and delivery
Payment processing, when applicable
Website analytics and technical support
Business administration and security
These providers may access information only as reasonably necessary to perform their assigned services, subject to applicable contractual, legal, and privacy obligations.
SMS opt-in data and consent are excluded from all other information-sharing categories and will not be shared with third parties. The only permitted service-related sharing of information in this context is as described in the SMS Privacy and Non-Sharing of Consent Data section above. SMS consent is not shared with third parties or affiliates for their own marketing or promotional purposes.
We may also disclose information when required by law, legal process, or a valid governmental request, or when reasonably necessary to protect our rights, users, property, or safety, subject to applicable legal restrictions.
If our business undergoes a merger, reorganization, or transfer of assets, information may be handled as part of that transaction in accordance with applicable law and the privacy commitments described in this policy.
6. Data Security
We use commercially reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, alteration, disclosure, or destruction.
These safeguards may include access controls, account permissions, secure systems, and appropriate service-provider protections.
No website, electronic transmission, or storage system can be guaranteed to be completely secure. Although we take reasonable steps to protect information, we cannot guarantee absolute security.
You should avoid submitting sensitive personal or health information through general website contact forms unless the form is specifically intended and secured for that purpose.
7. Your Privacy Rights and Choices
Depending on applicable law and the nature of your relationship with CVCC, you may have the right to:
Request access to personal information we maintain about you.
Request correction of inaccurate personal information.
Request deletion of personal information, subject to legal, contractual, professional, and record-retention requirements.
Withdraw consent for communications where consent provides the legal basis for those communications.
Opt out of marketing emails or other promotional communications.
Opt out of SMS messages by replying STOP.
Ask questions about how we collect, use, or share your information.
To submit a privacy request, contact us using the information in the Contact Us section below. We may need to verify your identity before responding.
We may retain certain information when necessary to provide services, comply with legal or professional obligations, maintain required records, resolve disputes, or protect our legitimate interests.
Withdrawing consent for SMS messages does not automatically delete other information we are legally permitted or required to retain.
8. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, provide services, maintain business and appointment records, comply with legal and professional obligations, resolve disputes, and enforce agreements.
Retention periods vary depending on the type of information, the purpose for which it was collected, and applicable legal or professional requirements.
When information is no longer reasonably needed and no legal retention requirement applies, we take reasonable steps to delete it, securely dispose of it, or de-identify it.
9. Third-Party Websites and Services
Our website may contain links to third-party websites, appointment portals, payment services, or other external platforms.
Those websites and platforms operate under their own privacy policies and terms. We encourage you to review their policies before submitting information through them.
CVCC does not control the privacy practices or security measures of third-party websites. Their inclusion on our website does not mean that we endorse every privacy practice they follow.
When you use a third-party service to schedule an appointment or access counseling-related services, the information you provide may be governed by that provider's applicable notices and agreements in addition to our own policies.
10. Children's Privacy and Age Restrictions
Our website is not intended to knowingly collect personal information directly from children without appropriate authorization where required by law.
Individuals must be at least 18 years old to opt in to SMS text messages from Central Valley Christian Counsel, Inc. We do not knowingly accept SMS opt-ins from individuals under 18.
This SMS age restriction does not, by itself, determine eligibility for counseling or other services. Any services involving minors are subject to the applicable consent, confidentiality, and legal requirements for those services.
If you believe a child has submitted personal information through our website inappropriately, please contact us so we can review the situation and take appropriate action.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business practices, technology, services, or applicable legal requirements.
When we make changes, we will post the revised policy on this page and update the "Last updated" date.
Changes take effect when the revised policy is posted unless we state otherwise. We encourage you to review this page periodically.
12. Contact Us
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or need assistance with SMS communications, contact us:
Central Valley Christian Counsel, Inc.
575 E. Locust Ave., Suite 101
Fresno, CA 93720
Website: https://www.centralvalleychristiancounsel.com
Email: info@centralvalleychristiancounsel.com
Phone: (559) 272-7380
Privacy Policy: https://www.centralvalleychristiancounsel.com/privacy-policy
Terms of Service: https://www.centralvalleychristiancounsel.com/terms-of-service